Returns & Refunds Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. To complete your return or exchange, we require a receipt or proof of purchase. 

 

If you would like to proceed with a return or exchange, please email a request with your original order number in the subject line to hello@ekoroo.com

 

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre pay all postage.

 

You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Ekoroo (Amboda Pty Ltd) will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

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